Privacy Policy

Purpose of policy

We are committed to protecting your personal information and being transparent about what information we hold about you.

Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do.

The purpose of this policy is to give you a clear explanation about how we [and all of our subsidiaries] collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

  • What information we may collect about you

  • How we may use that information

  • In what situations we may disclose your details to third parties

  • Our use of cookies to improve your use of our website

  • Information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it

If you have any queries about this policy, please see the contact details at the end.

Information collection

We collect various types of information and in a number of ways:

Information you give us

For example when you register on our website or request information from us, we’ll store personal information you give us such as your name, email address, postal address and telephone number.

Information about your interactions with us

For example, when you visit our website, we collect information about how you interact with our content and ads. When we send you a mailing we store a record of this, and in the case of emails we may keep a record of which ones you have opened and which links you have clicked on.

Information from third parties

We occasionally receive information about you from third parties. For example, member or partner organisations may ask us to include some of their supporters in consultation or research we are undertaking.

Sensitive personal data

Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our patrons unless there is a clear reason for doing so and we would let you know if we were going to be doing so.

Communications with you

We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as any preferences you may have told us about.

We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will give you an opportunity to unsubscribe in every email that we send you, or you can alternatively use the contact details at the end of this policy or on the website.

Other processing activities

In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

  • We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.

  • In order to improve our website we may analyse information about how you use it and the content and links that you interact with.

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.

Third parties

There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:

  • To our own service providers who process data on our behalf and on our instructions (for example our website provider or external contractors). In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.

  • Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

Cookies

Cookies are small text files that are automatically placed onto your device by some websites that you visit. We use cookies to identify how the website is being used and what improvements we can make.

The cookies that we use contain no personal information that could be used to identify you. It is possible to configure your browser so that cookies are not used automatically but this may prevent you from having the benefit of some of the site’s features. For more information about Cookies please read our Terms and Conditions page by clicking here.

This site includes links to other sites which we consider may be of interest to you. Culture Central cannot and has not reviewed all of the sites linked to this site and cannot be liable for their content. Users link to other sites at their own risk and use such sites according to the terms and conditions of use of such sites.

By using the Culture Central website you consent to the collection and use of your information as described in this policy.

Maintaining your personal information

We will retain your data for a period of 5 years unless you tell us that you wish to be removed from our system before this. We will then contact you offering you the opportunity to unsubscribe if you are no longer interested.

Security of your personal information

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

We will not transfer, process or store your data anywhere that is outside of the European Economic Area.

Your rights to your personal information

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

Contact details and further information

Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.

You always have an option to unsubscribe from all emails via a link on our emails. Or you can also change any of your contact preferences and interests at any time by emailing hannahbusst@culturecentral.co.uk  

Should we fail to respond to any concerns you may have about our communications, you can also contact the Information Commissioner’s Office on 0303 123 1113. If you’re calling from outside the UK, you may not be able to use the 03 number, so please call +44 1625 545 745.

May 2018